If the autosupport feature is enabled and activated on your storage array, the system displays the collect autosupport data dialog, which you can use to manually collect complete autosupport data for your storage array and save the data locally to a compressed zippedfile. The autosupport implementation speeds up troubleshooting and problem analysis. Auto support autosupport commands for the e2800 and e5700 show autosupport configuration for e2800 or e5700 storage arrays show autosupport configuration for e2800 or e5700 storage arrays the show storagearray autosupport command displays the autosupport bundle collection settings for the storage array. How to manually collect all the logs from a clustered data ontap cluster. Knowing how to view and collect them will help you.
How to manually collect logs from a clustered data ontap node duration. Autosupport periodically sends logs and configuration information to netapp. So as not to capture too much traffic and therefore have to wade through all of it, i try to perform those steps rather quickly. Jul 10, 2016 netapp autosupport is feature to collect logs, performance data and proactive monitoring. How to manually collect logs and copy files from a. If the gui interface is not available, the same can be done using the cli section 2. View a summary of all addresses and urls that receive autosupport messages. Netapp does not receive autosupport messages sent through. The storage management software chooses an auto support capable array in the management domain for. Active iq is powered by data from netapp autosupport telemetry. Improving the customer support experience with netapp. It is very easy method to configure autosupport which help us in many ways when we are running with issues problems troubleshooting.
You can generate the following autosupport packages under the direction and guidance of netapp support. Zerowait is the leading provider of third party netapp support. Those eagleeyed netapp users among you may have noticed that there have been a few changes to netapps support site recently. Often, if you experience any difficulties, viewing the records of these logs might help you to troubleshoot the issue. Maintain an internal set of ontap select node images. If your system is not setup to generate email alerts, please see section 3 to gather the log files manually. Netapp has been following the principles of softwaredefined storage for over 20 years, providing solutions for automation, integration, scale, optimal application performance and availability to help you meet business demands and accelerate timetomarket. In the past its been just as tedious to get logs off of netapp fas systems, but starting with clustered data ontap 8.
Netapp perfstat collecting performance and statistics. When the autosupport message is received by technical support, an email confirmation is sent to the system owner of record. In the event you run into a problem, netapp support can pull up your configuration and see if there is something wrong rather than walking you through checking various screens manually. Autosupport is nothing but call home feature, which will be achieved by bmc sp hardware inbuilt in the netapp controllers. Performing a netapp storage array profile 111418 live. Sis start s volvol1 run deduplication manually on vol1. Once netapp receives the autosupport email, assuming that it is in the correct format, it might take 24 48 hours for the initial autosupport to be displayed in my autosupport on the netapp support site. How to manually collect logs from a clustered data ontap node. This blog post focuses on active iq, the new services and features that come with it, and the benefits theyll bring to netapp customers.
Aes256 encryption, authentication, strong access controls, and cryptosigned loggingin a fipscompliant hardened platform. Set up autosupport or modify the configuration of autosupport. Data security data privacy solutions software netapp. Netapp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. If netapp support personnel still request this core file, you must check the override core file validation checkbox they will provide the. Netapp has been following the principles of softwaredefined storage for over 20 years, providing solutions for automation, integration, scale, optimal application performance and availability to. Suppose node1node2 are clustered node, and node2 has panicked, and taken over by node1. Jul 10, 2014 netapp cluster mode how to generate autosupport manually. Select netapp from the list of storage array models identify the array to gather the data. The kb youtube channel, netapp kb tv, hosts technical and supportrelated videos covering a wide range of topics on configuration, how to procedures, and tro. Netapp autosupport is feature to collect logs, performance data and proactive monitoring. Our netapp clusters are way behind our production network in a management network with strict access outbound. Autosupport is a webbased remote support diagnostics system using predictive technologies to proactively prevent storage system incidents and ensure storage system health.
Bmc sp are the hardware parts to collect the events, logging, power status, temperature status, voltage and other hardware status. How to manually collect all the logs from a clustered. Aug 16, 20 this video demonstrates how to manually send autosupport messages to netapp in circumstances where it cannot be sent automatically over the internet. Download ebook netapp fas3140 manual cassette to log on and collect. Benefit from the collective wisdom of the netapp user base, where volume and variety lead to better analytics and intelligence. Netapp cluster mode how to generate autosupport manually. Our netapp support is telling us that there is no range or specific ips to give to the firewall team, and that the autosupport destination is behind a load balancer.
Jan 10, 2014 this video demonstrates how to collect all the logs from a node running clustered data ontap. The system also does this monitoring automatically by itself. Autosupport messages were not sent for whatever reason, and they need to be collected for analysis. Autosupport on demand enables autosupport messages to be sent ondemand, instead of waiting for a periodic autosupport message. Netapp university technical overview of autosupport family. Netapp service processor and bmc tutorial flackbox. How to manually collect logs and copy files from a clustered data ontap storage system.
How to manually send autosupport messages to netapp pientar. Basic autosupport allows your storage array to automatically collect and send data to technical support. Were stuck before we proceed, but since nothing is broken netapp made the case only a p3. Receive guidance from digital advisors that look across the install base to identify trends and suggest ways to. If your netapp or ibm n series storage is configured to send autosupport alerts to your administrator or zensar, you can utilize the gui to send an autosupport alert, and then share the corresponding email to your zensar representative. Netapp uses cookies and similar technologies to improve and customize your online experience. This article describes the procedure to be followed to manually trigger an autosupport for clustered data ontap versions 8. Commands for managing autosupport netapp documentation. After the file has been copied off the node, ensure the file is deleted. Also, if you are contacting netapp support for any issues, they may ask you for the log file records.
Netapp file upload utility aspera use when a netapp support site login is not available. The following command will generate an email with the autosupport to the address associated with option. Copy the files to whatever media is available in order to get them to a pc that has. Netapp is a storage vendor that sells configurable storage filers to technology companies, financial institutions, government agencies, etc. I installed a clustered ontap system about 4 months ago, and ive been working with the customer since then on migration of their several hundred workloads onto the system in a staged approach. Access your netapp clustered data ontap logs from your. It seems to be consequently glad to provide you this renowned book.
How to manually send autosupport messages to netapp. This article describes the procedure to be followed to manually send autosupport files to netapp. You can use system manager to generate autosupport data for a single node or multiple nodes to monitor their health and to send notifications to technical. I need all the netapp info from the autosupport in order to migrate the netapp frame to vnx. Autosupport messages, and send or resend an autosupport message. It also allows support to remotely trigger an autosupport event on the customers netapp controller and return a complete autosupport log. Netapp active iq uses aiops to simplify and automate the proactive care and optimization of your netapp environment.
How do i analyze it find the cifs data information, the share info. Autosupport also sends several messages on a regular schedule. Autosupport on demand is a capability that allows netapp to collect autosupport information to troubleshoot cases without the need for customer intervention. Enable and disable autosupport messages to your internal support organization for individual trigger events, and specify additional subsystem reports to include in messages sent in response to individual trigger events. In addition, all the disks on the new shelves are broken, although that might be because the other channel isnt connected to them yet. If there is a match, the core file transfer will be stopped.
Regularly sending autosupport messages will decrease this processing time. The username should be the admin or admin equivalent account. How to manually collect logs from a clustered data ontap. This is fine, except that netapp occasionally mucks around with what the target url is. You use the autosupport and options autosupport commands to change or view. This page is a netapp data ontap cli pocket guide that will come in handy. Contribute to netappdocsactiveiq development by creating an account on github.
The logs might be requested by netapp support for troubleshooting. With autosupport, data is automatically sent to technical support instead of manually sending it to technical support, as is done with legacy collect support data feature. Remote data collectionrsa allows netapp support to remotely collect selected files from the etclog and etccrash directories. The autosupport data is not automatically sent to technical support. Sep 02, 2015 what is netapp autosupport autosupport is nothing but call home feature, which will be achieved by bmc sp hardware inbuilt in the netapp controllers.
You can manually initiate or resend an autosupport message. Speed responsiveness and agility netapp solutions allow it organizations to build a single data management platform that embraces the latest technologies such as cloud, software defined, and flash. Upload from the case detail page on the netapp support site. Access through web browser with the aspera plugin or command line. Occasionally, the subset of logs supplied by autosupport. For instance you want to provide the autosupport to a 3rd party vendor who will give you a quote for maintenance. For a complete autosupport, collect the file and the folder. Working with netapp support i dont know, read the manual. As soon as a core file starts an upload, it is checked for known issues. To learn more about netapps technologies that help increase storage. Search within this manual search all support content. Netapp cluster mode how to generate autosupport manually rsr72. By continuing to use this site, you consent to our use of cookies, as described in our cookie policy.
The clustermgmtip can be obtained by running the following command net int show role clustermgmt. Virtual dave netappautosupport mail doesnt get sent. If netapp support personnel still request this core file, you must check the override core file validation checkbox they will provide the override password to proceed with the core upload. This is fine, except that netapp occasionally mucks around with what the target url is supposed to be.
Provides an overview of the manual autosupport upload feature. Netapp autosupport is an integrated and efficient monitoring and reporting feature that constantly checks the health of. Using the autosupport information gathered from your data fabric assets, active iq provides proactive insights to improve availability, efficiency, and performance of your storage. All of this data is included in manual autosupport messages. If it sees that environmental properties are outside limits it will send an autosupport message to notify netapp. This video demonstrates how to collect all the logs from a node running clustered data ontap.
Use only if other options are not possible or if you do not have a web browser. The setup autosupport page enables you to view the autosupport description, enable periodic autosupport, or send an ondemand autosupport message. Hello all, i have the autosupports from netapp filers. You use the autosupport and options autosupport commands to change or view autosupport configuration, display information about past autosupport messages, and send or resend an autosupport message. Autosupport collects the latest log messages written to each log file. Our knowledgeable staff and extensive inventory allow us to provide affordable, oem quality support on netapp products, including those that netapp has declared eol. Its a cloud service that combines autosupport telemetry and my autosupport features with new predictive analytic capabilities across the netapp data fabric. If your netapp or ibm n series storage is configured to send autosupport alerts to your administrator or zensar, you can utilize the cli interface to send an autosupport alert, and then share the corresponding output with your zensar representative. What troubleshooting data needs to be manually collected for. Netapp support might request collection of all the log files from a controller. Ask questions, share tips and solutions with fellow netapp experts. Netapp active iq analytics provide realtime insights and proactive support to help it optimize data services across the hybrid cloud.
Our firewall is set to log egress outgoing connections. Active iq and autosupport articles and resources netapp. How autosupport manual configuration and send from netapp cluster mode. How to manually send autosupport files to netapp netapp kb. Use this parameter to specify the type of autosupport collection to issue. Our other vendors hp, emc, dell have support information with ip addresses, why not netapp. Well, i followed netapp supports recommendation to add a static route route add 216.
All transmissions are initiated from the storage array, not from the autosupport. The ability to manually issue any of the api calls. Enter the array ip address, username, and password. If the clusters web interface is not available, see article1033620.
Were having problems getting our autosupportdiall home working. Netapp security solutions for privacy compliance include. Continuous risk assessments, predictive alerts, and automated case opening help customers prevent problems before they occur, leading to reduced risks and higher availability. Netapp builtin packet capture virtuallymikebrown they way i use this, as you might expect, is to start the capture, perform the operation thats failing, and then stop the capture. It is very easy method to configure autosupport which help us in many ways when we. Autosupport ondemand allows technical support to request retransmission of a previous autosupport dispatch when needed for troubleshooting an issue. Use the smcli autosupportconfig test command to test the autosupport configuration by sending a test message. Setup autosupport page search within this manual search all support content. The autosupport message is too big in size to fit through the mail servers size filterpolicy. Table 1 shows the types of autosupport messages and their content. Oncommand performance manager ova deployment on esxi.